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AI Revolution in Service Management Features Intelligent Operations and Continuous Innovation (Part 2)
2025-12-04 19:20:37| The Webmail Blog
AI Revolution in Service Management Features Intelligent Operations and Continuous Innovation (Part 2) jord4473 Thu, 12/04/2025 - 12:20 AI Insights AI Revolution in Service Management Features Intelligent Operations and Continuous Innovation - Part 2 December 4, 2025 by Jason Rinehart, Sr. Product Architect, Rackspace Technology Link Copied! Recent Posts Prioritize Strategy to Strengthen Your Cloud Transformation December 8th, 2025 Modern IT Service Management is Transforming Managed Services - Part 1 December 4th, 2025 AI Revolution in Service Management Features Intelligent Operations and Continuous Innovation - Part 2 December 4th, 2025 How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis December 1st, 2025 Is Your AI Operation Achieving Long-Term, Sustainable Growth? November 25th, 2025 Related Posts Cloud Insights Prioritize Strategy to Strengthen Your Cloud Transformation December 8th, 2025 Cloud Insights Modern IT Service Management is Transforming Managed Services - Part 1 December 4th, 2025 AI Insights AI Revolution in Service Management Features Intelligent Operations and Continuous Innovation - Part 2 December 4th, 2025 AI Insights How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis December 1st, 2025 AI Insights Is Your AI Operation Achieving Long-Term, Sustainable Growth? November 25th, 2025 In part two of his AI in service management series, Jason Rinehart examines how AI and intelligent operations transform service delivery, support and continuous improvement. Heres the reality: AI is no longer just a buzzword. Its transforming the way IT services are delivered and supported. In my previous article, I outlined how modern service management establishes the structure and discipline needed for resilient operations. In this article, we look at how AI and intelligent operations accelerate that evolution and make service management smarter, faster and more proactive. Ill share what you need to know to navigate this shift with confidence. How AI and intelligent operations are changing service management Smarter service delivery Imagine predicting what your customers need before they even ask. AI-powered demand forecasting is making this possible. By analyzing historical data and real-time signals, machine learning models help optimize capacity and cut costs. No more relying on gut feelings, outdated spreadsheets or antiquated alerting. AI also helps you understand your customers on a deeper level. By analyzing feedback and use patterns, you can personalize services and anticipate needs. Suddenly, youre not just reacting; youre leading the conversation. Thought starter: Try using AI analytics to spot trends in your service usage. Ask yourself: What patterns do I see? How could I adjust our offerings to deliver even more value? Operations that run themselves Incident management doesnt have to be a bottleneck. AI-driven bots and automation scripts resolve common incidents instantly. This can help free your team to tackle your complex challenges. Downtime typically drops, and your users get back to work faster. AI is also changing problem management. By crunching telemetry and historical data, it can spot patterns, predict failures and recommend fixes sometimes before anyone even notices a problem. Thought starter: Consider deploying AI-powered monitoring tools. Theyll not only alert you to issues but can also suggest or execute fixes automatically. Management and support that never sleep AI is always on. It watches for anomalies, correlates events across your environment and triggers automated remediation. This means fewer false alarms, faster recovery and no more operational ticket fatigue. Your service catalog can be smarter, too. By analyzing user behavior and your business goals, AI can recommend services that keep the catalog dynamic and relevant. And when it comes to security and compliance, AI acts as a tireless watchdog, monitoring threats, automating checks and enforcing policies in real time. Thought starter: Integrate AI-driven security tools that adapt to new threats and automate compliance reporting. How much manual effort could you save? Humans and AI: better together AI isnt here to replace your team; its here to empower them. Cross-functional teams can focus on strategy and innovation while AI handles routine tasks. Knowledge management gets a boost, too, with AI curating and delivering context-aware information right when you need it. Thought starter: Encourage your team to tap into AI-powered knowledge bases and collaboration tools. How much faster can they solve problems and spark new ideas? The future: intelligent operations and continuous innovation Whats next? The future of service management is intelligent, predictive and proactive. Heres what you can expect as AI and intelligent operations become the norm. Proactive prevention: Predictive planning and incident management will help you anticipate needs and issues before they happen. Outages will be prevented, not just resolved. Intelligent evolution: Continuous analysis of performance and feedback will drive real-time enhancements. Your services will evolve on the fly. User experience elevation: Hyper-personalization will deliver tailored experiences to every user and team, powered by AI insights. Stronger teamwork: Seamless collaboration will break down silos, letting IT, business and support teams work together effortlessly. Innovation expansion: With AI handling the routine, your team members can focus on strategic projects and creative solutions. Thought leadership challenge: Are you ready to let AI handle the heavy lifting so your teams can focus on what really matters? What would you do with the time and resources freed up by intelligent automation? Wrapping up: your next steps AI and intelligent operations arent just the future; theyre already here. By embracing these technologies, you can deliver services that are faster, smarter and more customer centric. Rackspace is here to help! Ideas to explore Pilot: Launch an AI-powered incident management tool and track how resolution time improves. Analyze: Use machine learning to analyze service use and predict future needs. Secure: Automate compliance and security monitoring to stay ahead of threats. Inform: Foster a culture of continuous learning with AI-driven knowledge management. Final thought Organizations that thrive in our AI-driven world will be those that combine human ingenuity with the power of intelligent automation. The future of service management is proactive, predictive and continuously improving and its yours to shape into your vision of success. Ready to take action? Lets talk about how you can start piloting AI-driven approaches to service management. Tags: AI Insights
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How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis
2025-12-01 17:17:07| The Webmail Blog
How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis jord4473 Mon, 12/01/2025 - 10:17 AI Insights How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis December 1, 2025 by Brian Lichtle, CTO, Rackspace Technology Link Copied! Recent Posts How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis December 1st, 2025 Is Your AI Operation Achieving Long-Term, Sustainable Growth? November 25th, 2025 Strengthening Healthcare Operations Through Cyber Resilience November 24th, 2025 The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Related Posts AI Insights How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis December 1st, 2025 AI Insights Is Your AI Operation Achieving Long-Term, Sustainable Growth? November 25th, 2025 Cloud Insights Strengthening Healthcare Operations Through Cyber Resilience November 24th, 2025 Cloud Insights, Products The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Cloud Insights, Products The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Among the many new agentic AI development environments is the one that Rackspace Technology has started working with to help modernize enterprise development Kiro. Our CTO explains why. Shipping engineering work on time and within budget has become more challenging for developers. Kiro simplifies it with AI agents that assist throughout the entire process. From our perspective, Kiro is transforming how enterprises modernize legacy systems, accelerate innovation and deliver value to customers. By fundamentally transforming the software development lifecycle, Kiro is helping empower teams to transition from legacy systems to modern solutions in minutes instead of months. Changes like this are affecting not just how we develop, but also how we test, architect, and approach software development practices. Launching an AI-assisted transformation catalyst Kiro acts as a transformation catalyst, reimagining the entire AI-assisted software development lifecycle (SDLC) through four key capabilities: New architecture patterns: Transforms application structure by identifying reusable components and implementing modern architectural approaches that scale. Application modernization: Evolves legacy systems to contemporary platforms rapidly with minimal risk. Automated testing frameworks: Accelerates quality assurance and defect resolution while maintaining reliability. Rapid defect resolution: Streamlines debugging and issue remediation that keeps projects moving forward. Advancing from legacy to modern in minutes Traditional modernization projects are complex, costly and high risk. For example, migrating a legacy Python application typically takes months and substantial resources. Kiro flips this paradigm. For example, we modernized a full-stack Python 3.7 application in under ten minutes updating dependencies, patching security vulnerabilities and optimizing performance with minimal manual effort. The value can be immediate and measurable, including: 87.5% time savings on report analysis and migration tasks* Thousands of hours freed across hundreds of reports and projects Cost savings from less hiring for modernization work Its not just about speed. It's about gaining the ability to tackle technical debt that organizations have put off for years because the traditional approach was too slow, expensive and high risk. Accelerating cloud migration and assessment Kiro's impact extends far beyond code modernization. Teams can leverage its functionality to build sophisticated tools for database modernization, cloud assessment and migration analysis. For example, a Kiro-powered PowerShell data collection tool has solved pre-cloud connectivity challenges, enabling the rapid assessment of hundreds of servers in minutes versus weeks. Automated recommendation engines integrate real-time pricing data and generate comprehensive reports that empower fast and accurate migration strategies. When evaluating time saved by project category enhancements, traditionally one of the most time-intensive development activities, at Rackspace, we have experienced timeline compression from weeks to days or even hours. This acceleration transforms the speed with which organizations can respond to market demands and customer needs. Building collective excellence through community Success with AI-powered development isn't just about the technology; it's about creating an environment where teams learn, share and compound their capabilities over time. A comprehensive center of excellence approach includes: Top-down leadership buy-in: When leadership sees documented, proven benefits, investment in AI enablement becomes strategic rather than experimental. Open collaboration channels: Accessible forums for questions, concerns and real-time problem-solving break down silos and accelerate learning. Shared knowledge libraries: Curated collections of best practices, prompt libraries, use cases and onboarding materials help eliminate redundant learning curves. Continuous learning culture: High-cadence collaboration helps ensure blocks are resolved quickly, wins are celebrated and replicated, and lessons are learned to inform future work. This ecosystem approach means that when someone begins a new modernization project, they can immediately access relevant examples, reuse proven libraries and build on past experiences. The 80% time savings that AI enables expands to 85%, then 90%, as organizational knowledge compounds, based on internal work at Rackspace. Individual productivity gains are expected to become collective transformation. Accelerating workflow enterprise-wide Kiro integrates into daily development workflows across planning, coding, testing, deployment, and maintenance. Agentic capabilities enable parallel workflows, persistent data sharing across teams, and agile, data-driven development practices. Teams operate at a pace and scale that fundamentally changes whats possible not just for individual projects, but for entire work portfolios. With 31-plus active projects deployed globally within Rackspace, the pattern is clear: organizations that embed AI deeply into their development practices don't just work faster; they work smarter. They build institutional knowledge that makes every subsequent project more efficient than the last. Delivering compounding strategic advantages The real differentiator isnt the AI itself. Its what becomes possible when AI-driven automation combines with deep technical expertise and battle-tested processes. Faster migrations translate to accelerated time-to-market. More accurate assessments mean better architectural decisions and optimized cloud spending. Higher quality outcomes reduce post-migration issues and technical debt. Modernization transforms from a risky and expensive endeavor that organizations avoid into a strategic capability they can leverage for competitive advantage. As one Rackspace cloud specialist observed, It doesn't just enhance my work. It has transformed our entire team of developers and the functions they perform. Individual growth is important, but collective excellence is unstoppable. Enterprise adoption is scaling rapidly through controlled expansion and rigorous outcome tracking. Each project informs business case development, validates best practices and identifies new opportunities for AI integration. As new agents are developed and embedded more deeply into development workflows, the compounding effect accelerates. Advancing the AI agent transformation path The AI agent journey centers on three imperatives: Driving measurable real-world impact Capturing and sharing organizational knowledge Continuously evolving both technology and strategy for an AI-powered future Kiro represents more than an AI tool. It's a blueprint for SDLC transformation that any enterprise can adopt. Organizations can shift from viewing AI as a productivity enhancement to recognizing it as a transformation platform enabling rapid modernization, changing how software gets built and fostering continuous learning through community-driven excellence. We're not just developing better software faster. We're rethinking whats possible when human expertise and AI capabilities collaborate seamlessly, creating value that compounds exponentially over time rather than diminishing as the novelty fades. The question isn't whether AI will change software development for everyone; it's whether your organizaion will lead that change or follow it. Learn more in our Kiro demo video. Tags: AI AI Insights Amazon Web Services (AWS)
Category: Telecommunications
Modern IT Service Management is Transforming Managed Services. Heres how. (Part 1)
2025-11-28 19:58:47| The Webmail Blog
Modern IT Service Management is Transforming Managed Services. Heres how. (Part 1) caro2698 Fri, 11/28/2025 - 12:58 Cloud Insights Modern IT Service Management is Transforming Managed Services - Part 1 December 4, 2025 by Jason Rinehart, Sr Product Architect, Rackspace Technology Link Copied! Recent Posts Modern IT Service Management is Transforming Managed Services - Part 1 December 4th, 2025 How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis December 1st, 2025 Is Your AI Operation Achieving Long-Term, Sustainable Growth? November 25th, 2025 Strengthening Healthcare Operations Through Cyber Resilience November 24th, 2025 The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Related Posts Cloud Insights Modern IT Service Management is Transforming Managed Services - Part 1 December 4th, 2025 AI Insights How Kiro AI Agents Accelerate Development from Modernization to Cloud Migration Analysis December 1st, 2025 AI Insights Is Your AI Operation Achieving Long-Term, Sustainable Growth? November 25th, 2025 Cloud Insights Strengthening Healthcare Operations Through Cyber Resilience November 24th, 2025 Cloud Insights, Products The Hidden Complexity of Microsoft 365 Copilot and How to Get Ready for It November 19th, 2025 Is your organization struggling with outdated IT? Modernizing with service management can be a gamechanger. This is part one in a two-part series on modern service management. Lets be honest: the way we deliver IT services has changed more in the past five years than in the previous two decades. If youre still relying on old-school, infrastructure-heavy models, youre probably feeling the pressure to keep up. Ive spent over 20 years in the trenches building, scaling and reinventing managed services for organizations of all sizes. What Ive learned is simple: embracing modern service management (MSM) isnt just a technical upgrade for IT; its a mindset shift that you must experience if you want to unlock real business value. Lets dig into what MSM means, why it matters and how you can start applying the principles right now. Why shift to modern service management? Remember the days when IT was the gatekeeper, controlling every server and every process? Those days are gone. Today, business units can spin up cloud services with a credit card. And ITs role is evolving rapidly. Traditional IT service management (ITSM) frameworks built for on-premises, manual environments cant keep up with the speed and flexibility that modern organizations demand. MSM flips the script. Instead of just keeping the lights on, IT becomes a strategic partner, driving agility, innovation and outcomes that matter to your business. Thought starter: Ask yourself: Is our IT team adding real value or just maintaining the status quo? Where could automation free up your people to focus on what really matters? Whats different about MSM design principles? Customer value first: Every activity should create business value. If it doesnt, why are you still doing it? At Rackspace Technology, we put automation, self-service and rapid deployment front and center. We call it the Fanatical Experience. Design for resilience: Failure happens. MSM says to plan for it, recover fast and keep moving. Its about building systems that bounce back, not just systems that never break. Zero-touch automation: The less manual intervention, the better. Automation isnt just a buzzword; its the engine of speed, quality and predictability. Idea to try: Map out your top five manual processes. How many could be automated or streamlined? What would that free up for your team? Does your organization have the skill to automate the processes? What would you do if it didnt? Turning MSM principles into action the modern way Lets get practical. Heres how Ive seen MSM principles come to life in organizations and how you can aim for the same results. Business relationship management Old approach: IT builds custom solutions in a vacuum, hoping theyll fit a business need. Modern approach: IT and business units work as partners, co-creating services that move the needle. At Rackspace, we form cross-functional teams with organizations and have seen their public cloud adoption increase within the first year. Quick win: Set up regular service design sessions with business stakeholders and trusted advisors, like Rackspace. Make them part of your process, not just the end user or a procurement division. Capacity management Old approach: Guesswork and manual provisioning often led to wasted resources. Modern approach: Use cloud-native tools to scale up or down in real time. Automated monitoring keeps costs in check and resources optimized. Quick win: Review your cloud usage monthly. Are you paying for capacity you dont need? Are you unsure where to even begin? We have solutions to help. Availability and continuity Old approach: Redundancy and manual recovery plans were the norm. Modern approach: Built-in resiliency and automated failover are now standard. In my experience, automating deployments cuts manual workloads by 40% and boosts uptime. Quick win: Automate your failover testing. Document your recovery steps as code, not just in a binder. Information security and compliance Old approach: Security was all about networks and manual audits. Modern approach: Focus has shifted to identity and data, with proactive, automated controls. Cloud-native compliance tools make audits less painful and more effective. Quick win: Automate compliance checks. Shift your security focus to identity management. Financial management Old approach: Incur huge, centralized budgets and little transparency. Modern approach: Move to usage-based, opex-focused financial models. Cloud platforms give you real-time financial data. Use it. Quick win: Empower product owners to manage their own budgets. Use cloud cost management tools to track and optimize spending. Service level and lifecycle management Old approach: Custom SLAs and slow product-focused iterations. Modern approach: Standardized SLAs focused on user experience (XLAs) and agile, continuously optimized services. Quick win: Define experience-level agreements that measure what users care about. Iterate quickly. Improve often. Find what works. Discard what doesnt. Service operations reimagined Heres where things get exciting. MSM isnt just about delivery. Its about how you operate day-to-day. Self-service and automation: Ditch the manual ticketing. Give users self-service portals and automate the workflows behind them. Automated configuration and change management: Use automated discovery and service mapping. Build continuous delivery pipelines with built-in controls. Unified cloud management: Manage everything from a single platform. Break down silos and eliminate manual tasks. Ideas to spark change Launch a self-service portal for common IT requests. Use infrastructure as code for configuration management. Build CI/CD pipelines for every release. Management and support capabilities Dynamic service catalogs: Offer pre-approved, business-aligned services that users can provision on demand. Real-time monitoring and remediation: Monitor at the service level and automate fixes for common issues. Process automation: Automate end-to-end across IT functions to accelerate delivery and reduce errors. Ideas to implement Curate a service catalog with standardized offerings. Integrate monitoring tools that trigger automated fixes. Assign champions to drive automation across the organization. Wrapping up: lay the groundwork for intelligent operations MSM may seem like a merely a trend. But its the foundation for delivering managed services that are agile, resilient and truly aligned with your business goals. By embracing MSM principles and leveraging cloud-native capabilities, you can brak free from legacy constraints and open the window of opportunity to innovation and growth. Final questions to consider Where could automation make the biggest impact in your organization? How can IT and business units collaborate more closely? What metrics reflect the value your services deliver? Are you making the most of cloud-native tools for security, compliance and cost management? Whats next? In part two, I share insight on how AI and intelligent operations are taking IT service management to the next level. Stay tuned to discover how to make your IT operation predictive, proactive and continuously improving. Learn more about our managed cloud services. Tags: Cloud Insights
Category: Telecommunications